About Us

Information

Toy wholesale store “Mitsuwaya” founded in 1935 was reborn as a backpackers hostel in 2016.
Make your journey more special and enjoyable, we will provide our best service.

Reception Desk

Opening Hours
24 hours

Please feel free to ask any questions.
We introduce best choice for your journey.
We always happy to help you!!!

  • Dotonbori
  • Kuromon Market
  • Okonomiyaki

Check-in・Check-out

Check-in
3:00 p.m.~10:00 p.m.
  • Guests will be required to show an official ID with photo at arrival.
  • Payment is Japanese yen (cash) only when you check-in (2min walk to an ATM).
    *Except guests who already paid on online card payment.
  • We do not accept credit cards.
  • If you would like to pay your accommodation fee by credit card, please make a reservation from online reservation application. » RESERVATION
  • If you will be arriving later than 10 pm, please contact us in advance.
    TEL: +816-6711-0818
Check-out
anytime~11:00 a.m.
  • Please let us know one day before your check-out date in case of that you leave before 8 am.
Curfew
Once you have checked in, we have no curfew.
After 10 pm entrance door is locked for security reason.
You may exit and enter our hostel with password at any time.

Luggage Storage

  • Luggage storage is available before check-in and after check-out(8 am-9 pm).
  • We cannot keep cash and valuables.

Luggage Delivery

Please let us know your luggage arrival date, your name and check-in date from “Contact us” page.

We start accepting your luggage from 2days before your check-in date.

Please read the notice below before you send your luggage.

We cannot accept

  • cash on delivery of luggage.
  • to keep cash, valuables, breakables, things that need to maintain certain temperature.
  • the luggage is larger than suitcase(e.g. Snowboard).
  • Shipping Address
    • Post/Zip code: 542-0066
    • Address: 2-5-15,Kawarayamachi,Chuo-ku,Osaka-shi,Osaka,Japan
    • TEL: +816-6711-0818
    • Name: Hostel Mitsuwaya Osaka

Others

  • Guests must be at least 18 years to stay at our hostel.
  • In our hostel is non-smoking.
  • Smoking is allowed only at entrance.

Cancellation Policy

Date of Contract Cancellation Notification
From a day of
accommodation
No show
The day of arrival
1 day before 2-3 days before 4-5 days before 6-7 days before
Rate of cancellation fee 100% 80% 50% 30% 20%
  • Cancellation fee will be charged 7days before your check-in date.
  • It may different in rate plan or booking channels (e.g. Online Travel Agency) from above condition.

Rules